FAQ
Frequently Asked Questions
When will On Root be operational?
We are hopeful to be operational Winter of 2025.
How old would I have to be to order from On Root?
You must be 21+ to order from On Root.
How will On Root work?
Once you verify you are 21 years of age or older, you will be able to browse On Root’s cannabis marketplace. Create an account, add your favorite cannabis products to your cart, and checkout. It’s that easy!
Would I have to create an account to order delivery?
Yes. On Root will not offer guest checkout.
Would I need a medical card to place an order?
No. On Root will offer recreational cannabis for adult use.
What payment methods will I be able to use?
You will be able to pay with cash, your debit card, or via Aeropay.
Where will On Root deliver?
On Root will deliver to select regions in the state of Massachusetts.
What is the Cannabis Control Commission ("CCC")?
The CCC is a state agency responsible for implementing and administering the laws enabling access to medical and adult use of marijuana in the Commonwealth of Massachusetts.
What is the Social Equity Program ("SEP")?
The SEP creates sustainable pathways into the cannabis industry for individuals most impacted by the War on Drugs, marijuana prohibition, disproportionate arrest, and incarceration. The free, statewide technical assistance and training program provides participants with education, skill-based training, and tools for success in the industry across four areas: entrepreneurship, managerial-level workforce development, re-entry, entry-level workforce development, and ancillary business support.
What if my question was not answered here?
Please send us an email at support@onrootnow.com for further questions.
Stay Rooted